Identified - Optus is working to resolve the issue. Deployment has been initiated to the remote site and equipment is expected to arrive on-site by 12:00pm. We will provide further updates as they become available.
Jul 04, 2025 - 07:46 AEST
Investigating - We are aware of an Optus outage impacting some mobile services to customers in Wandoan, Dulacca, and Taroom, QLD, due to a third-party outage. We have been advised that services should be back up and running by 03/07/2025 15:00 AEST.
Thank you for your patience; we will provide further updates as more information becomes available.
Jul 03, 2025 - 09:48 AEST
Cloud Services
Operational
Data & Internet
Operational
Mobile
Partial Outage
SmartCentre Usage Portal
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Operational
Voice
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2025
Unresolved incident: Significant Local Outage - Wandoan, Dulacca, and Taroom, QLD (CS1797329).
Resolved -
Optus has now restored mobile services impacted by the recent weather event in NSW.
If you experience any further connectivity issues, please call our team on 1300 228 123.
Jul 3, 16:29 AEST
Identified -
Optus has now restored the majority of our mobile sites impacted by the weather event in NSW.
Remaining sites to be restored have lost connection due to power failures on the NSW Central and South Coast, Newcastle and New England, which is impacting mobile services for some customers.
Optus has restored many sites across the impacted regions in the Hunter Valley and mobilised all available generators to the most strategically significant sites that remain impacted, so they can be restored quickly. Optus have prioritised restoration as soon as it is safe to do so.
A reminder that emergency calls to Triple Zero on mobile networks during power outages should work if another carrier is available.
Thank you for your patience. We will provide further information as it becomes available.
Jul 3, 11:50 AEST
Investigating -
Severe weather and significant flooding in Central Coast, Hunter Valley, Illawarra, and Metropolitan Sydney NSW are currently causing power outages, affecting some Mobile services.
If customers are in an impacted area, they may experience disruptions to their Optus service, including calls, text, and internet access. In the instance of an emergency, customers should still dial Triple Zero. Calls to Triple Zero on mobile networks during power outages should work if another carrier is available. We appreciate how important connectivity is for these communities and the Optus network team are taking precautionary measures in these areas including genset deployment, if feasible.
Thank you for your understanding.
Jul 2, 11:00 AEST
Resolved -
Optus has advised that the outage impacting Optus customers in Greghamstown & Rockley, NSW, has been resolved and all services should now be back to normal. If your service is still not working, please reach out to our team on 1300 228 123. Thank you for your patience.
Jul 3, 12:52 AEST
Update -
Optus teams are working urgently to restore all impacted services as soon as possible, with technicians onsite and troubleshooting in progress. Optus estimates the services will be back by 03/07/2025 17:00 AEST.
We will provide regular updates as more information becomes available.
Jul 3, 10:59 AEST
Investigating -
We are aware of an Optus outage impacting some mobile services to customers in Greghamstown & Rockley, NSW. We estimate services will be back by 03/07/2025 11:00 AEST.
Thank you for your patience; we will provide further updates as more information becomes available.
Jul 3, 09:45 AEST
